New App Means No More Lines for Lehman Students

By Shaiann Frazier

Students using the computers at the renovated IT Center that has freshly painted blue walls. All photos by Shaiann Frazier.

A new app, LehmanQ, has made it easier for students to access the IT Center and the Financial Aid office this fall. LehmanQ is a mobile scheduling tool that allows students to avoid the hassle of long lines beyond making online appointments with these offices from anywhere using their mobile phone, computer, or a nearby kiosk center. 

On the first day of classes, many students were pleasantly surprised to find the Lehman IT Center in Carman Hall with freshly painted blue walls and the new kiosk center for making appointments.

Likewise, students visiting the Financial Aid Office were happy to realize they could make appointments online rather than having to take a ticket and then wait for service. The previous system relied on an outdated system known as Qmatic, which resulted in students sometimes waiting for over an hour in long lines at the Financial Aid Office and the IT Center.

The new system, LehmanQ, is mobile friendly. Instead of going to a kiosk or using a nearby computer, students can download a free QR code reader from the App or Google Play Store, allowing them to make an appointment from their mobile device. Once an appointment is made, students receive text alerts notifying them about their wait time and place in line. At any time, students can cancel their appointment, request more wait time, and even update their text alerts to voice calls.

A current Lehman student using the kiosk center located outside of the Financial Office.

Lillian Rivera, 21, a speech pathology major said, “I think the new system is easier, and more efficient, and less time consuming, because in the summer you had to stay on the line. But at least with the app you can do it on your phone, do something else, and come back,” she said. “It saves more time and it’s less of a headache.”

Vera Senese, Director of the Financial Aid Office, explained that the change of systems was student-driven. “The students came up with the idea and reached out to Ronald Bergmann. They weren’t happy with the financial aid system,” she said. “I jumped at the idea of a new system. It was something that I wanted to do for two years.”

After being presented with various models from vendors, the system, “QLess,” was collaboratively chosen with the help of various Lehman departments and staff.  “The model QLess seemed to have most of what we needed,” Senese said. The name was subsequently changed to “LehmanQ.”

LehmanQ was first introduced into the IT Center in the Spring of 2018, where it helped nearly 5400 students, but it wasn’t implemented into the Financial Aid office until this August. The upgrade makes a great difference there, since approximately two-thirds of Lehman’s nearly 14,000 currently enrolled students -- 66 percent in 2017 – 2018, according to Senese -- received some form of financial aid.  

Students making online appointments at the Kiosk Center to receive assistance from the IT Help Desk.

Raul Rosario, 23, a digital design major said, “A lot of people come to the financial aid office. It’s not just sitting here as before with the tickets where you had to sit and wait for a long time. Now you can do other stuff while waiting.”  

Maria Garcia, the IT Center’s day shift supervisor, said, “Our goal is to help the students as much as we can. We want to mainly help the flow of students who go to the help desk,” she said, “It’s very helpful. The students just have to adjust and get used to it.”

Ediltrudys Ruiz, Assistant Vice President of the Division of Information Technology, said, “The model is to empower students. And to help them use their time effectively and efficiently, and for students to take advantage of the time we are putting back into their hands.”

Donald Taylor, 20, a transfer student and business administration major said, “I find that it’s easy, and I like how it texts you when you’re up next.”

Janelle Kirven, a Westchester native, and accounting major said, “I think it’s good because we can see where some of our school fees are being utilized regarding the school and them trying to modernize student engagement activity.”